Shipping, returns and privacy

We ship within Canada only. Shipping is a flat rate per order, shown in your cart and at checkout before you pay. Local pickup is free; we'll email you when your order is ready.

Stock parts ship from stock. Made-to-order parts are made after you order; the expected timing is shown on the product page. You'll get an email with tracking when your order ships.

Prices are in Canadian dollars. GST or HST is charged based on the delivery province (Ontario HST for pickup).

If a stock part arrives damaged, wrong or not as described, contact us within 14 days of delivery with your order number and a photo. We'll replace it or refund it.

Unused stock parts can be returned within 14 days of delivery for a refund of the item price; return shipping is paid by the customer.

Custom parts are made to your specification, so they can't be returned for a change of mind. If a custom part doesn't meet the requirements agreed in your quote, we'll remake it or refund it.

We collect what we need to fulfil your order or request: your name, email, phone, shipping address, order history and any files you send. We use it to quote, make and deliver your parts and to contact you about them.

Card payments are processed by Stripe. Card details are entered on Stripe's page and never reach our server.

Design files you upload are copied to our business Google Drive and email, and removed from the website's server soon after. We use them only to quote and make your parts, and never publish, share or reuse them. Ask us and we'll delete them once your job is complete.

We don't sell your information. Email is sent through our business email provider. To see, correct or delete your information, email info@velocityprints.online.